Methodology Approach
Analysis and design
Analysis and design
Analysis and design
Based on your needs and an as-is analysis, we design a personalised service to ensure the correct management and tracking of calls and other types of contacts linked to your company.
Strategy definition
Analysis and design
Analysis and design
We define a to-be operating model with a focus on customer service. The model identifies strategic priorities whilst taking into account activities.
Quality check
Analysis and design
Quality check
We monitor your business through a dashboard integrated within your systems and centralised with data relating to the outsourced service and incoming calls, for continuous analysis and fine-tuning according to quantitative and qualitative KPIs.