Customer Service
Ticketing Management in Outsourcing
Ticket management is the ideal solution for businesses in every industry. A well-structured ticketing system enables you to address issues reported via email, chat, forms, messages, or phone—quickly and efficiently.
With ticketing, every support request is tracked, prioritized, and assigned to the right team, ensuring fast, organized resolutions and better customer satisfaction.
TRINEX
is your trusted partner for enhancing operational performance through advanced tools, technologies, and skilled professionals.
We offer customized ticketing solutions that track and organize support requests across all channels—ensuring faster response times and improved service through shorter SLAs.
Digital Customer Care in Outsourcing
Digital Customer Care is a modern approach to customer service that leverages new technologies and communication channels.
How are your customers reaching out to you?
Today, most users connect through digital platforms—your website, email, live chat, and social media. To avoid losing potential clients and to ensure an active, responsive service, building a strong Digital Customer Care system is essential.
TRINEX
helps your business perform at its best with advanced tools, innovative technologies, and expert support teams.
We design tailored solutions that combine smart automation with human insight, offering multilingual agents, 24/7 availability, and clear, reliable communication across all digital touchpoints.
Helpdesk in Outsourcing
A reliable Help Desk service that quickly identifies and resolves issues is key to strengthening customer relationships and providing continuous support before and after the sale.
Increase revenue, cut costs, and boost customer loyalty. Outsourcing your Help Desk optimizes employee productivity and reduces operational expenses.
TRINEX
delivers fast, precise assistance that enhances your company’s internal communication and customer interactions.
Our Help Desk handles all customer requests with first and second-level support tailored to the complexity of each issue, ensuring effective and timely solutions.